Terms & Conditions

Herbarium BD provides herbal, wellness, and health-related products through our online platform. Our product range includes essential oils, herbal teas, natural skincare, and other wellness products.

We strive to ensure all product descriptions, images, pricing, and availability are accurate. However, errors may occasionally occur and we reserve the right to correct them without prior notice.

Product images are for illustration purposes only and actual products may vary slightly in appearance due to natural variations in ingredients and packaging updates.

All prices displayed on our website are in Bangladeshi Taka (BDT). We reserve the right to change product prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.

Accepted payment methods may include:

• Cash on Delivery (COD)
• Mobile Banking (bKash, Nagad, Rocket)
• Debit Cards
• Credit Cards
• Online Payment Gateways

Orders will only be processed after successful payment verification where applicable. For COD orders, verification may be conducted via phone or SMS before dispatch.

After placing an order, customers will receive an order confirmation via email or SMS. This confirmation acknowledges receipt of your order but does not guarantee acceptance.

Herbarium BD reserves the right to:

• Accept or reject any order at our discretion
• Cancel orders deemed suspicious or fraudulent
• Limit purchase quantities per customer
• Request additional verification information

If an order is cancelled after payment, eligible refunds will be processed according to our Refund Policy within 7-14 business days.

We aim to deliver products within the estimated delivery timeframe provided at checkout. Standard delivery typically takes 2-5 business days within Dhaka and 3-7 business days for other locations.

Delivery times may vary due to:

• Customer location and accessibility
• Weather conditions
• Courier service delays
• Public holidays
• Force majeure events

Herbarium BD is not liable for delays caused by third-party courier services. However, we will make reasonable efforts to assist customers in tracking and resolving delivery issues.

Customers may request returns or refunds according to our Return & Refund Policy. We are committed to ensuring customer satisfaction with every purchase.

Refund eligibility may depend on:

• Product condition at the time of return
• Return request timeline (typically within 7 days)
• Verification of the issue or defect
• Original packaging availability

Refunds will be processed through the original payment method where applicable. For COD orders, refunds may be processed via mobile banking or bank transfer.

By using Herbarium BD, users agree not to:

• Submit false, misleading, or fraudulent information
• Attempt unauthorized access to our systems
• Disrupt website operations or interfere with other users
• Engage in fraudulent activity including false chargebacks or disputes
• Violate applicable laws and regulations
• Use automated means to scrape or collect data

Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account. Please notify us immediately of any unauthorized use.

All content on Herbarium BD, including but not limited to the following, is owned by Herbarium BD and protected by applicable intellectual property laws:

• Logos, brand names, and trademarks
• Website design and layout
• Product images and photography
• Product descriptions and information
• Written content, text, and articles
• Graphics, icons, and visual elements

Unauthorized use, reproduction, modification, or distribution of any content is strictly prohibited without prior written consent from Herbarium BD.

Herbarium BD shall not be liable for any of the following arising from the use of or inability to use our products or website:

• Indirect, incidental, or consequential damages
• Loss of data or business interruption
• Third-party service failures
• Allergic reactions or adverse effects from product use
• Damages resulting from misuse of products

Our maximum liability shall not exceed the amount paid for the specific purchased product that gave rise to the claim. Nothing in these terms excludes or limits liability that cannot be excluded or limited by applicable law.

Your use of our website is also governed by our Privacy Policy. By using our website, you consent to the collection, processing, and storage of information as described in our Privacy Policy.

We take your privacy seriously and implement appropriate measures to protect your personal information. Please review our Privacy Policy for detailed information on how we handle your data.

Herbarium BD reserves the right to modify these Terms & Conditions at any time at our sole discretion. Changes may be made to reflect updates in our services, legal requirements, or business operations.

Updated versions will be posted on this page with a revised effective date. We encourage you to periodically review these terms to stay informed of any changes.

Continued use of the website after changes are posted constitutes acceptance of the revised terms. If you do not agree with the updated terms, you must discontinue use of our website.